Desired Candidate Profile
KEY ACCOUNTABILITIES / RESPONSIBILITIES
Understand customer query and respond to it ensuring that all queries / concerns are answered.
Answers their questions in a clear and concise manner using full sentences without grammatical and spelling errors.
Guides the customer to the relevant URLs in the client Web site that offer the information they seek, if appropriate.
Respond to customers in the prescribed format given by the client..
Exhibits promptness and politeness using the appropriate verbiage while answering customer queries.
Responds to e-mails from the customers to take their orders, answer queries and inquiries, troubleshoot problems, provide information and handle complaints regarding the organization’s products or services.
Works efficiently towards achieving the SLA based on the process requirement and meets the specified quality standards
Maintains data confidentiality and adheres to security norms laid out.
KNOWLEDGE AND SKILLS
Good spoken English and Excellent written English
Meticulous and process oriented
An eye for detail
Able to comprehend customer query and provide the relevant resolve
Typing Skills: 20 wpm with 90 % accuracy
Minimum eligibility criteria to apply to this position:
Age: 18 to 55 years of age
Education / Qualifications: Graduate / Fresher
Undergraduate – Should have atleast 6 months of work experience
Travel boundary limits :Candidate should be residing within the local transport limits
Company Name:Firstsource Solution Ltd
Address:Firstsource Solutions PvtLtd
69/1, Golden Millennium, Millers Road