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Friday, 1 July 2011

Bangalore - Accenture - Process Associate - Direct Walkin

Process Associate - Accenture

Desired Candidate Profile
Flexibilty/ Adaptability
Teaming and Collaboration
Analytical Thinking
Multi Tasking/ Time Mgt
Resulted Oriented
Customer Service Orientation
Voice Skills
Willing to work in night shift 

Job Description
• Provide Top Quality Customer Service in all customer interactions.
• Record and document all customer contacts.
• - Maintain the appropriate level of process knowledge.
• Demonstrate command of all support applications.
• Handle all customer queries to avoid escalation, whenever possible.
•Continuously improve systems knowledge, and communications skills.
• Participate in process improvement initiatives.Work Environment and Personal Development.
• Support and sustain a positive work environment that fosters team performance through own work and behavior.
• Be receptive to performance feedback and work on improving own skills.
• Help identify and resolve conflicts.

Company Name:Accenture
Executive Name:sandhya Tumati
Accenture IBC Knowledge Park 4/1, Bannerghatta Road
BANGALORE,Karnataka,India 560029

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